The attacks (Hackers: 3, Sony: 0)
It shocked me when the first news of Playstation breach came out last week, affecting approximately 80 million customers.
Sony’s embarrassment further increased when SOE breach was added to PSN compromise.
Whether or not these attacks are financially motivated or organized by ‘Anonymous’, no way Sony should get away with this. We don’t know who the hackers are yet.
Department of justice has woken up (late, as usual) and with lawsuits against it in the US & some other countries (Canada, UK, Taiwan – list increasing), Sony has to pay lawyers more than their developers!
It’s not a game, Sony. If it is, it’s not entertaining & you’re losing at it.
Regain trust, ever?
While a lot of initial blame has gone to outdated security software (that Sony knew or did not know of), this could trigger a larger wave of loss of consumer trust in Sony.
Sony has kicked off some ass-saving exercises like offering one year free id-theft protection to the American customers, announcing rewards to identify hackers and (naturally) probable changes in leadership. Is that enough? Would that compensate more than 70 million users’ private data?
Slow response & non-definite answers from Sony have angered the customers even more. Also, there’s no clarity yet on whether cloud backup is safe or not. To add to the mess, Sony has not yet made clear what their response to legal authorities in the US was (update me if this information is old).
Tough times for Sony with Playstation still down & no ETA yet. Just like BP suffering from oil spill tragedy..
Sony is utilizing the downtime to strengthen its security & network infrastructure – let’s hope they come back strong!
However, every failure is an opportunity – messier the failure, bigger the opportunity. This incident has already made a lot of organizations including Sony (and governments too) more vigilant about security & cautious about cases of identity theft.
A huge opportunity for id-theft monitoring & verification applications is up for grabs, hear that Tech world?